Runbooks exist.
Decision authority often doesn't.
The structural conditions that infrastructure and incident response workflows must meet before AI-assisted triage, routing, or automated remediation can operate safely.
About this series
IT and infrastructure workflows are high-stakes, time-sensitive, and often governed by runbooks that describe what to do without defining who decides when. On-call authority, rollback gates, and incident severity classification are among the most commonly underdefined decision points in any operational environment.
This series examines the governance conditions that must be in place before AI can be trusted to triage, route, or act in infrastructure contexts — and what happens when those conditions are absent.
Who it's for
Engineering leads, platform teams, and IT operations managers running on PagerDuty, GitHub, or ITSM platforms. Relevant for any team where incident response is inconsistent, runbooks are not followed, or on-call authority is unclear under pressure.
- On-call authority and the decision nobody wants to own
- Why runbooks fail at the decision point
- The rollback gate — and why it must be explicit
Articles publishing as the IT / Infrastructure domain add-on enters Phase 3.